Since 2010 — Trusted by US Businesses
Your 24/7 Virtual Assistant Services for US Businesses — Working Your Hours, On Your Schedule
Since 2010, OutsourcingHelpers has matched US businesses with dedicated, India-based virtual assistants who work EST, CST, and PST hours — so your operations run during your business day, not ours. Every project includes a dedicated VA, a shared backup VA, a shared supervisor, and a relationship manager. No long-term contracts.
No commitment. No contract. Just a conversation with the people who will actually work with you.
VAs available & working US business hours now
Avg Response Time
<10m
↓ from 3.2 hrs before VA
Bookings Managed
47
This month — 3 properties
G
Airbnb Guest — Sarah M. ⭐⭐⭐⭐⭐
2 min ago
Hi! What time is early check-in? We land at 11am 🙏
Hi Sarah! Early check-in at 11am is confirmed ✅ Door code: 4821. Your host's VA team is here 24/7! 🏠
Today's Task List
Cleaning crew confirmed — Unit 4B checkout
Done
Pricelabs rates updated — peak weekend
Done
Reply to 5★ review — John D.
Calendar synced — Airbnb + Vrbo + Booking.com
Your VA is live now — guests replied to in <10 min
Who We Work With
Virtual Assistant Support for Every Stage of Your Business
If operational tasks are consuming time that should be going toward growing your business, you are the right fit for OutsourcingHelpers. Our clients range from solo Airbnb hosts managing three properties to enterprise teams running multi-location operations.
What they share is a need for reliable, dedicated support from someone who understands their business — not a generalist who needs hand-holding on every task.
We work across a wide range of industries. Below are the areas where we have the deepest operational experience — each supported by a dedicated team trained in the tools, workflows, and standards specific to that industry.
Solo Airbnb Host
Growing SMB
Enterprise Team
E-commerce Store
Our Specialisations
Virtual Assistant Services by Industry
Deep operational experience across 11 industries, each supported by a dedicated team trained in your tools and workflows.
Airbnb & Short-Term Rental Virtual Assistant
Guest communication, booking management, cleaning crew coordination, listing optimisation, and 24/7 host support.
Property Management Virtual Assistant
Tenant communication, maintenance coordination, vendor management, lease follow-ups, and owner reporting.
Virtual Assistant for Cleaning Business
Booking management, client communication, scheduling, invoicing support, and staff coordination.
Real Estate Virtual Assistant
Lead follow-up, CRM updates, listing coordination, appointment scheduling, and transaction support.
eCommerce Virtual Assistant
Order management, customer support, inventory tracking, listing optimisation, and returns handling.
Home Improvement Virtual Assistant
Estimate follow-ups, job scheduling, vendor coordination, customer communication, and project tracking.
Executive Virtual Assistant
Calendar management, inbox handling, travel coordination, meeting preparation, and executive-level administrative support.
General Virtual Assistant Services
Administrative support, research, data entry, document preparation, and day-to-day operational tasks across any industry.
Accounting Virtual Assistant
Data entry, invoice management, reconciliation support, expense tracking, and bookkeeping assistance.
Digital Marketing Virtual Assistant
Social media scheduling, content coordination, email campaign support, SEO assistance, and analytics reporting.
Custom Brokerage Virtual Assistant
Documentation management, compliance support, client communication, shipment tracking, and broker administrative tasks.
Don't see your industry? Most of our clients came to us before we had a dedicated page for their niche. Book a discovery call and we will tell you within 24 hours whether we can support your operations.
Why Choose Us
Dedicated Virtual Assistant Support Built Around Your Business
Your Hours. Our Night Shift.
Our virtual assistants are based in India and work night shifts, so they are available during your business day — EST, CST, and PST. This is not a time zone workaround. It is a structural commitment built into every engagement. When you send a task at 9 am, it gets handled the same day. When a guest messages at midnight your time, your VA is already at their desk.
A Team Behind Every VA.
Most VA companies give you one person and wish you luck. Every OutsourcingHelpers engagement includes a shared supervisor who monitors quality and productivity from day one, and a relationship manager who handles the partnership on our side. From week four, a shared backup VA is added at no extra cost. So if your primary VA is ever unavailable, your operations continue without interruption.
Travis, an Airbnb host and surgeon, put it this way: his VA Jamie even trained a backup so she could take breaks without any gap in service. That is the standard we hold ourselves to.
Industry-Trained and AI-Ready.
Our VAs are matched to your project based on industry experience, not just availability. An Airbnb VA knows guest communication, booking platforms, and cleaning crew coordination before they start. Beyond domain knowledge, we run an in-house AI readiness programme actively training our VAs on tools like ChatGPT and Gemini for specific use cases in their projects, so your VA brings both human judgment and modern efficiency to every task.
How It Works
From First Call to Fully Operational VA in Five Steps
A transparent, structured process — no surprises, no delays, no hand-offs to people you haven't met.
1
You Meet the Whole Team on the First Call
Most discovery calls are a sales pitch from one person. We work differently. When you connect with us, everyone involved in your project joins the call, including the shared manager and shared supervisor who will oversee your engagement. Every question gets answered on that call. We do not say "we will get back to you" and follow up days later.
Pricing for standard engagements is discussed on the call and confirmed in writing via email, not hidden behind a proposal that arrives a week later.
2
You Receive a Formal Proposal and Statement of Work
After the call, a written proposal covering everything discussed is sent to you — scope of work, coverage window, and pricing confirmed from the call. This is not a generic quote. Once you approve, a Statement of Work (SOW) is prepared documenting scope, coverage hours, pricing, payment terms, team communication practices, and escalation process. Everything is in writing before anything starts.
The SOW is the only document you sign. There is no long-term contract attached to it.
3
Your VA Is Matched to Your Business and Industry
Once the SOW is signed, VA matching begins immediately. If a VA with the right industry experience is available on the bench, the transition starts the same week. If we need to hire specifically for your project, that process takes 12 to 14 business days. Either way, you know the timeline before you commit.
VAs are matched on industry experience first, not just availability. An Airbnb project gets a VA who has worked on Airbnb operations before.
4
Week One Is Full Handover. Week Two Is Independent Operation.
The first week is dedicated to transition — your VA learns your business, your tools, your standards, and your clients. The shared supervisor monitors from day one. Our target is that by week two, your VA is handling tasks independently, without you needing to be involved in every step.
If any issues arise in the first four weeks, the shared supervisor steps in for retraining or adjustment. You do not manage this process alone.
5
From Week Four, a Backup VA Is Added at No Extra Cost
Once your engagement is settled — typically around week four — a shared backup VA is assigned to your project. If your primary VA is ever unavailable due to illness, leave, or any reason, the backup steps in with the full context of your operations. Your business continues without interruption and without you having to brief someone from scratch.
The backup VA is included as standard. You are not paying extra for it. Continuity is not optional for the businesses we work with.
Most clients are fully operational by the end of week one. If VA hiring is required, allow 12 to 14 business days from SOW signing to transition start.
Pricing
Simple, Transparent Pricing — No Surprises
OutsourcingHelpers works on a dedicated hours model. Your VA is allocated to your business for a defined coverage window, whether that is a few hours a day, a full business day, or around-the-clock 24/7 support. Pricing is based on your coverage requirement and is discussed transparently on your discovery call.
We do not publish a standard rate card because no two businesses have identical needs. What we do guarantee is that pricing is provided on the call — not after a week of follow-up emails — and confirmed in writing before anything starts.
What you can expect:
- Coverage available from a few hours per day up to 24/7 operations — pricing is scaled to your coverage requirement, with lower hours attracting a higher hourly rate
- Pricing discussed and confirmed on your discovery call
- No long-term contracts — pause with 30 days notice, restart with 15 days notice
- No hidden fees — what is agreed in the SOW is what you pay
Book Your Free Discovery Call
Pricing is provided on the call. No commitment required.
Client Stories
What Our Clients Say
Real businesses. Real results. Named clients with full context.
Marshall Stewart
Business leader whose companies went public and reached unicorn status — OutsourcingHelpers client for 6.5 years
Marshall came to OutsourcingHelpers on a short trial and stayed for six and a half years — through company growth stages that ended with businesses going public and reaching unicorn status. Over that time, he moved from closely supervising every task to fully trusting the team with critical responsibilities, and eventually seeking their guidance on what he should prioritise next. He describes managers assigned to his project not as remote staff, but as people he trusted like co-founders.
"They treated the business like a collective baby, bringing expertise we didn't have and collaborating as true partners."
Watch Marshall's story 
Meg Hudson
Seasonal cleaning business owner — joined mid busy season, now an active referrer
Meg came to OutsourcingHelpers skeptical about whether outsourcing would work for her seasonal cleaning business. Within 48 hours of first contact, she was on a Zoom call with the team, had her questions answered, and had a clear scope of work defined — with no contract pressure. Her VAs set up QuickBooks, managed Excel data, and responded outside normal hours during her busiest period. She now refers others without hesitation.
"They went way above and beyond — and never once tried to lock me into a contract."
Watch Meg's story 
Travis Fogelman
Airbnb host and surgeon, initially skeptical about giving VA access to his business, now says he couldn't go back
Travis was hesitant to hand over access to his logins, finances, and guest communications to someone he had never met in person. Over time, his VA earned that trust, completely managing guest communication, coordinating vendors, optimising bookings, and stepping in professionally when Travis was in surgery and unavailable. OutsourcingHelpers later trained a backup VA so that the primary VA could take breaks without any gap in service.
"She fits the business like a glove. I couldn't go back to how I operated before."
Watch Travis's story 
Adam
Airbnb host — rates his VA 9 out of 10 and says the partnership changed his life
Adam's feedback is straightforward: his VA is doing so well he would not want her to go anywhere. He rates OutsourcingHelpers' responsiveness and communication as the best he has experienced and says he would not work with anyone else. The impact on his daily life has been significant enough that he tells friends the partnership changed his life — freeing his time and reducing what he has to think about every day.
"This changed my life. The freedom it has given me — I have no complaints."
Watch Adam's story FAQ
Frequently Asked Questions
Everything you need to know before your discovery call
Q1Where are your virtual assistants based?
Our virtual assistants are based in India. They work night shifts so they are available during US business hours, covering EST, CST, and PST time zones. This means when you start your working day, your VA is already at their desk. Your operations run on your schedule, not ours. We have been delivering US-market virtual assistant services this way since 2010.
Q2What hours do your virtual assistants work?
Our VAs work US business hours as their primary coverage window. For clients who need broader coverage, we support operations up to 24/7 through shift-based scheduling. Coverage hours are agreed upon during the discovery call and documented in your Statement of Work before anything starts. If your business operates outside standard US hours, for example, short-term rental guest communication that runs late into the evening, we build the coverage window around that requirement.
Q3How much does a virtual assistant cost?
Pricing is based on your coverage requirement and is provided transparently on your discovery call, confirmed in writing the same day. We do not publish a standard rate card because coverage needs vary significantly between clients. As a general principle, the more hours of coverage you require, the lower the hourly rate. There are no hidden fees and no long-term contracts. What is agreed in your Statement of Work is what you pay.
Q4What is a backup VA, and do I pay extra for it?
A backup virtual assistant is a second trained VA assigned to your project who steps in if your primary VA is ever unavailable — due to illness, leave, or any unplanned absence. The backup VA has full context of your operations and can handle your tasks without you needing to brief anyone from scratch. The backup VA is included at no extra cost from approximately week four of your engagement. Most VA companies do not offer this. We include it as standard because continuity is not optional for the businesses we work with.
Q5What industries do you specialise in?
We work with US business owners and operators who need reliable, dedicated virtual assistant support across three areas: executive administration and operations, technology and AI implementation, and marketing and digital services. While we have built particularly deep experience in Airbnb and short-term rentals, property management, real estate, cleaning services, ecommerce, home improvement businesses, paralegal and law firm support, marketing agencies, and video production houses, we are not limited to these industries. Book a discovery call, and we will confirm within 24 hours whether we have the right fit for your specific needs.
Q6How quickly can I get started?
If a VA with the right experience is available on the bench, the transition starts as soon as your Statement of Work is signed — typically the same week. If we need to hire specifically for your project, the hiring process takes 12 to 14 business days. Either way, you know the exact timeline before you commit. Our target is full handover in week one and independent VA operation from week two. Most clients are fully operational within their first week of transition.
Q7Can I pause or stop the service?
Yes. There are no long-term contracts. You can pause your engagement with 30 days notice and restart with 15 days notice. There are no penalties for pausing and no pressure to continue if your business needs change. This flexibility applies to all engagements — seasonal businesses like cleaning companies often pause during off-peak months and restart when demand returns. The ability to pause and restart on your terms is one of the things that sets us apart from VA companies that require minimum contract periods.
Our Team
The People Behind Your VA Engagement
When you work with OutsourcingHelpers, you are not dealing with an anonymous platform. These are the people responsible for your experience.
Donald Keith
Founder
Donald started OutsourcingHelpers in 2010 with a straightforward belief — that US businesses deserve reliable operational support without the overhead of full-time hires. Fifteen years later, he still oversees the direction of every client relationship.
Yagnesh Kubavat
COO & CAIO
Yagnesh runs day-to-day operations and is typically on your first discovery call. Clients who have worked with OutsourcingHelpers long-term — including those who have scaled to enterprise level — specifically name Yagnesh as the person they trust to get things right.
Mithilesh Mehta
Head of Operations
Mithilesh oversees all client projects at OutsourcingHelpers — from onboarding through to ongoing delivery. He manages the team of supervisors and VAs across every engagement, ensuring that quality, consistency, and accountability are maintained throughout the life of your project.
Noorsaba Sayyed
Operations Supervisor
Noorsaba works directly with Mithilesh to supervise VA teams and manage day-to-day project delivery across client engagements. She is part of the operational layer that ensures your VA is performing to standard and that any issues are caught and resolved before they reach you.
Sudesh Bhawsar
Lead, Digital Marketing
Sudesh oversees the digital presence and marketing operations of OutsourcingHelpers, ensuring the business stays visible and accessible to the US businesses it serves.
Mohd Zaid
Digital Operations Specialist
Zaid leads command centre activities — the real-time operational oversight function that keeps client engagements running smoothly around the clock. He also works closely with Yagnesh on IT development and AI-focused initiatives, including the in-house AI readiness programme that trains our VAs on tools like ChatGPT and Gemini. His dual role bridges operational reliability and technological advancement across the business.
Ready to scale without the overhead?
The businesses that get the most from OutsourcingHelpers are the ones that stop waiting for the "right time" to get support. There is no right time. There is only the time you decide that your hours are worth more than the tasks consuming them.
Book a free, no-obligation discovery call with our team. You will speak with the people who will actually work with you — not a sales representative handing you off to someone else. Pricing is provided on the call. The scope is agreed in writing. Nothing starts until you are ready.
No commitment. No contract. Just a conversation.
Free discovery call — no obligation
Pricing confirmed on the call, in writing
No long-term contract required
How We Can Help You?
Virtual Assistants For Everyone – Solopreneurs To Enterprises!
Virtual Staffing
Solutions
Curated Staffing Solutions Covering Virtual Assistants To Large Teams To Match Your Business Needs.
- General Virtual Assistant Services ↵
- Virtual Assistant For Real Estate ↵
- Property Management Virtual Assistant ↵
- Virtual Assistant for Airbnb & Short Term Rental Business ↵
- Virtual Assistant For Cleaning Services ↵
- Virtual Assistant For Accounting Services ↵
- Virtual Assistant For Home Improvement Business ↵
- eCommerce Virtual Assistant ↵
- Call Answering Services ↵
- Digital Marketing Services
IT & ITES
Solutions
Web, App & CRM Development and Maintenance, Cloud Services &
Solutions.
International Trade Consulting
Helping You Convert Your Product Idea Into A Profitable Business By Guiding You Through The Maze Of International Trade.
Pay As You Go Support Services!
We understand each business has different needs and may not need a full time resource. Our Pay As You Go Support Services have been curated to help you “Get The Best” at the “Lowest Cost”.
Here Are The Niches We Serve!
What Our Clients Say
Professional, Reliable & Personable Business Service at a very competitive price point. A great bunch of people to work with to achieve the desired results!
I seriously recommend Outsourcing Helpers to any Business Owner who wants to grow the business.
Robert Arendt
Director - iDocs Solutions
Awesome People! The Team has really matched with my price and required service standards expectations.
I have been using their Virtual Assistant Services since 2013. And so far, I have never had to look back at any alternatives. Best Service Vendor!!
Yemi Abayomi
CEO - Headman Direct INC
Meet The Team
Donald Keith
Founder & CEO
Yagnesh Kubavat
COO & CAIO
Sudesh Bhawsar
Lead – Digital Marketing
Mithilesh Mehta
Business Head – Rental Operations
Jenina Amboster
Business Head – Utility Management Services