Returns, Refunds & Cancellation Policy

At OutsourcingHelpers.com (a digital property of WingedHuman Enterprises Private Limited), we provide professional remote Virtual Assistant (VA) and backend business administrative support services. Because our offerings are purely service-based and depend on dedicated resource allocation, our fulfilment, cancellation, and refund rules are clearly structured below.

1Return Policy

Our business model delivers remote professional services and digital administrative support.

• No Physical Goods: We do not sell, ship, or deliver physical inventory or tangible merchandise.
• Non-Applicability: Because no physical products are handled, standard physical product "Return Policies" do not apply to any transactions processed through our website or payment links.

2Refund and Credit Adjustment Policy

Our billing structure is based on committed shift availability and resource reservation, meaning our assistants' time is specifically locked in for your business operations during your agreed working hours.

A. When Billing Adjustments or Credits Apply

• Total Absence of Resource: You will only receive a credit adjustment or billing deduction if neither your primary assigned Virtual Assistant nor our corporate backup Virtual Assistant logs in for your agreed shift.
• Dispute Notification Window: If you find a variance or require a billing clarification, you must notify our accounts desk within 1 to 2 business days of receiving your weekly invoice so we can verify the shift logs and apply corrections before funds clear.

B. When Refunds and Credits Do Not Apply

• Low Task Volume: We do not issue refunds or lower billing amounts based solely on the volume of active tasks completed during a shift. If an assistant is logged in and available but no tasks are assigned by the client, the shift remains fully billable.
• Backup Assistant Coverage: If your primary assistant is unavailable and our corporate backup assistant steps in to cover the shift successfully, the shift is considered fulfilled and is fully billable.
• Payment Gateway Processing Fees: If you choose to settle your invoices via international credit or debit cards using our payment aggregator links (such as PayGlocal), the payment platform charges an explicit processing fee. This transaction processing fee is entirely collected by the financial infrastructure and is 100% non-refundable.

3Cancellation and Service Suspension Policy

We invoice our corporate clients once every 7 days (weekly cycles). To maintain sustainable operational overhead, we enforce the following payment and service continuity timelines.

A. Invoice Due Dates

All weekly invoices must be settled within 1 to 2 business days of receipt. Your payment obligation is legally satisfied only upon the confirmed arrival of cleared funds into our designated corporate accounts.

B. Service Suspension for Non-Payment

• Right to Pause: If an invoice remains unpaid past the due date, WingedHuman Enterprises Private Limited reserves the right to pause all active virtual assistant services immediately.
• No Extensions or Credits during Pause: If services are suspended due to an overdue balance, your overall billing cycle will not be extended, and no credits will be generated for the days during which the assistant was kept inactive due to client non-payment.
• Resumption of Service: Paused administrative operations will resume within 24 hours after cleared, outstanding funds are fully received and verified in our corporate bank account, subject to immediate staffing availability.

C. Transition to Advance Billing Model

4Contact Our Accounts Desk

For any questions regarding your invoice tracking, payment links, or to request a review of your shift logs, please contact us directly: