Custom Brokerage Virtual Assistant – Reliable Support for Brokers Who Do It All
Stop losing hours to paperwork, compliance checks, and client emails. With our custom brokerage virtual assistant services, you get a dedicated VA managed by a supervisor — plus backup coverage for seamless customs clearance support when you need it most.
Customs brokerage demands precision — from filing ISF and entry summaries to managing HTS classifications, duty calculations, and compliance with U.S. Customs and Border Protection (CBP) requirements. Each step in the import-export chain involves time-sensitive documentation and clear communication with carriers, clients, and government agencies. Our custom brokerage virtual assistant services are structured to reduce these operational risks, ensuring accurate data entry, on-time filings, and reliable support in handling the administrative weight of customs clearance.
Breaking Free from the “Do-It-All” Trap
Customs brokers wear too many hats. From HS code classification and CBP compliance tracking to coordinating with carriers and managing endless client updates — it’s easy to get buried in admin work.
The result? Missed growth opportunities, longer response times, and the constant risk of errors in
sensitive customs clearance paperwork.
OutsourcingHelpers offers a smarter way forward. With our virtual assistant for customs brokers, you get more than just task coverage — you get a structured support model built
for reliability:
- Not a marketplace — we assign a trained VA tailored to your brokerage’s needs.
- Supervisor-led management — daily oversight ensures accountability and consistent delivery.
- A Shared Backup VA included — no interruptions when your main assistant is unavailable.
This approach transforms customs broker back office support from a burden into a scalable advantage,
helping your firm operate with consistency while you focus on clients and revenue growth.
Why OutsourcingHelpers is Different
Customs brokerage is too critical to be left to chance. That’s why our custom brokerage virtual assistant services are built for reliability, not quick fixes.
Dedicated VA, Supervisor, & Backup Coverage
Your assistant never works in isolation. Every VA is paired with a shared supervisor for daily oversight and supported by a backup VA to eliminate downtime
Process-Focused Execution
Our VAs adapt to your brokerage’s workflow, tools, and compliance checks. From customs compliance VA support on documentation accuracy to communication protocols with carriers and clients, everything is handled within your system, not ours..
Partnership, Not Gig Work
Since 2010, OutsourcingHelpers has helped businesses scale with managed VA services. We don’t shuffle freelancers; we build long-term, structured support relationships that grow with your firm.
🎥 Carter Pinsonneault — Shares how his VA became a game-changer for his day-to-day schedule.
🎥 Adam James — talks about gaining time freedom while scaling multiple vacation rental listings.
🎥 Travis Fogelman — went from unsure to loyal after seeing the impact of structured VA support.
🎥 Marshal Stewart — explains how a VA helped him save time and grow his business.
Why Brokers Should Trust OutsourcingHelpers
Choosing the right partner for custom brokerage virtual assistant support isn’t just about finding task coverage — it’s about ensuring your operations stay compliant, efficient, and profitable. Here’s why brokers should feel confident working with OutsourcingHelpers:
Documentation Support
Every shipment comes with stacks of paperwork — ISF filings, commercial invoices, and bills of lading. A single oversight can delay cargo or trigger compliance issues. Our import export virtual assistant takes on these repetitive but critical tasks, ensuring your documentation is accurate, filed on time, and neatly organized for smooth customs clearance.
HS Classification & Compliance Tracking
Incorrect tariff codes or missed CBP updates can cost your clients thousands in penalties. With a trained customs compliance VA, you gain reliable support for HTS classification checks, duty calculations, and compliance monitoring. This reduces the risk of errors while giving you peace of mind that your filings align with current regulations.
Carrier & Client Communication
Brokers spend endless hours chasing updates from shipping lines, freight forwarders, and clients. That back-and-forth eats into valuable time. With our customs broker back office support, your VA manages routine calls, emails, and follow-ups, keeping communication clear and timelines intact so you can focus on higher-value negotiations.
Data Entry & System Updates
Updating shipment details, compliance records, and client information across multiple platforms is tedious but non-negotiable. A virtual assistant for customs brokers ensures data is entered accurately into ERP, CRM, or brokerage systems, minimizing the chance of costly mistakes and giving you reliable records for audits or client reporting.
Invoice Preparation & Follow-ups
From generating brokerage invoices to chasing overdue payments, billing tasks often fall to the bottom of a broker’s to-do list. Our custom brokerage virtual assistant services include full support for invoice preparation and accounts receivable follow-ups, so your cash flow stays predictable and clients are billed promptly.
General Admin & Scheduling
Whether it’s scheduling client calls, setting reminders, or coordinating calendars, small admin tasks often pile up. Through our virtual staffing for freight brokers, your assistant keeps your schedule organized and ensures nothing slips through the cracks — freeing you to concentrate on strategic client work and revenue growth.
Our custom brokerage virtual assistant services are built to handle the paperwork, compliance tracking, and communication that slow your business down — so you can stay focused on clients and growth.
Why Brokers Should Trust OutsourcingHelpers
Choosing the right partner for custom brokerage virtual assistant support isn’t just about finding task coverage — it’s about ensuring your operations stay compliant, efficient, and profitable. Here’s why brokers should feel confident working with OutsourcingHelpers:
Significant Cost Savings
Cut staffing costs by up to 60% compared to hiring locally in the US — without compromising on quality or reliability.
No Downtime, Built-In Reliability
With supervisor oversight and a trained backup VA, your brokerage never stalls when workloads spike or your primary assistant is unavailable.
Faster Turnaround on Critical Tasks
From documentation and filings to client updates, our assistants help reduce delays and keep your operations moving at the pace your clients expect.
Scalable Support as You Grow
Whether you’re handling a few entries a week or hundreds a month, our model adapts to your brokerage’s growth without the overhead of full-time hires
Focus Where It Matters Most
Free yourself from repetitive paperwork and compliance admin so you can invest your time in winning clients, strengthening relationships, and driving revenue.
Industry Expertise Backed by Proven Results
When you partner with OutsourcingHelpers, you get more than just customs broker back office support — you gain a team that understands the operational realities of import and export compliance in the US.
Our assistants are familiar with:
- U.S. Customs & Border Protection (CBP) processes — from entry summaries to duty calculations.
- HTS classification and tariff coding, where accuracy is critical to avoiding penalties.
Documentation workflows at major ports and airports, including Los Angeles, New York/Newark, Houston, and Miami.
The pressures brokers face today are only increasing. With US imports on the rise and compliance rules becoming more complex, many firms are finding it harder to keep pace without support. That’s why our managed model of VA + supervisor + backup coverage is designed to give you reliable freight forwarding support services that adapt as regulations and volumes evolve.
And while we’re launching brokerage-specific services now, our clients in other industries have already seen the impact of our approach:
Our Partnership Model
Working with OutsourcingHelpers is simple and built around reliability. Our custom brokerage virtual assistant services follow a proven process to get you the right support without disrupting your current workflow.
From the first call to ongoing reporting, our streamlined model ensures your brokerage gets dependable support that scales as you grow.
Discovery Call
We start with a one-on-one call to understand your brokerage operations — from documentation workflows to compliance priorities. This helps us map out the exact areas where support will create the most impact.
VA Match
Based on your requirements, we assign the right-fit assistant — not a random freelancer. Our model ensures you get a trained VA who understands brokerage tasks and fits into your systems seamlessly.
Supervisor Oversight
Your VA works under daily supervisor monitoring, so tasks stay on track and you never have to worry about missed updates or incomplete follow-through.
Backup VA Coverage
If your primary assistant is ever unavailable, a backup VA is already trained and ready to step in. That means no downtime for your brokerage, even during staff transitions or unexpected absences.
Ongoing Reporting
We believe in transparency. You’ll receive regular productivity tracking and weekly reviews to make sure our partnership is consistently delivering value.
Together, these steps transform what could feel like outsourcing risk into a structured, managed process — giving you dependable support that scales as your business grows. Whether you need documentation handled or ongoing virtual staffing for freight brokers, our model is built to adapt.
Flexible Plans Built for Your Custom Brokerage Business
Every customs brokerage operates differently — some handle a steady flow of entries, while others see spikes during peak seasons. That’s why our custom brokerage virtual assistant support isn’t one-size-fits-all.
Instead of locking you into rigid contracts, we offer flexible, monthly plans tailored to your brokerage workloads. Whether you need part-time help for documentation or full-time custom brokerage virtual assistant services covering compliance, invoicing, and client communication, we adapt to your requirements.
Our goal is simple: provide affordable brokerage staffing that delivers consistent results without the overhead of full-time hires.
Let’s discuss the right plan for your brokerage firm.
Your Reliable Partner in Customs Brokerage Support
Success in customs brokerage depends on accuracy, consistency, and trust. With our custom brokerage virtual assistant model, you don’t just get extra hands — you get a structured system built for reliability.
Every assistant works under supervisor oversight, with a backup VA for continuity, and a focus on long-term partnership. That means fewer operational risks, more dependable workflows, and the freedom to concentrate on client relationships and business growth.
It’s time to stop carrying the back office alone. Our virtual assistant for customs brokers is your first step toward a support system that grows with your firm.
Start building a reliable customs brokerage support team today